Terms & Conditions

By using our website, you agree to the following Terms and Conditions. Please read them carefully before continuing to use our site.

Legal Definitions

For clarity, the following terms have the meanings below within the context of these Terms and Conditions:

"We", "our", "us", or "company": Refers to E-SUPPORT USA VISA OFFICE LLC and its subsidiaries.
"You", "your", or "user": Refers to any individual visiting or using this website.
"Website", "site", or "this site": Refers to www.usavisasupport.org.
"Services": Refers to the ESTA application review and processing services offered.
"Personal information" or "user information": Any data provided by you for the purpose of using our services.
"Working day": A day when banks are open for regular business.
"Terms": Refers to these Terms and Conditions.

About Us

This website is owned and operated by a private company independent of any government department or agency. By using our ESTA review and processing service, you acknowledge and agree to these Terms and Conditions.

Our Services

Processing and reviewing electronic travel authorization (ESTA) applications for travel to the USA.
Applicants may also submit applications directly via the official government portal. The U.S. government charges a mandatory fee of $40.00 for each application. We cannot process applications submitted without our review.

Your Responsibilities

You must provide complete and accurate information when submitting your ESTA application. Any false or incomplete information may result in denial of boarding or entry. Our company is not liable for any costs or inconveniences resulting from such cases.

Payment for Services

Accessing the website is free, but we charge for verifying, processing, and reviewing applications. Service fees are clearly displayed before payment: $119 for standard processing or $139 for Express Processing (includes the $40 U.S. government fee).

Payments are accepted via credit card only, in U.S. dollars ($).

If your card uses a different currency, your provider will convert the amount and may charge additional fees. We do not control these fees.

ESTA Application Processing

You are responsible for determining visa requirements for your travel. Our service reviews and submits your ESTA application after validating your information. Additional verification may extend processing times.

Once submitted to the U.S. government, approval may take up to 72 hours. We recommend applying at least 7 days before travel to allow for any delays.

Denied Applications

Approval or denial of an ESTA is solely at the discretion of the U.S. government. If denied, contact the nearest U.S. embassy or consulate for other visa options.

Approved ESTA does not guarantee entry into the U.S.; the final decision rests with Customs and Border Protection officers.

Our Contract

Orders are confirmed when application forms are completed and payment is received. By submitting an order, you agree to these Terms. You may withdraw by notifying us in writing via email after payment.

Website Accuracy & Liability

We strive for accuracy, but the website may contain errors, outdated information, or omissions. Use of the site is at your own risk. All content is provided "as-is" without warranties, express or implied.

Material is for personal, non-commercial use. Redistribution, modification, or commercial exploitation requires written permission.

Third-party websites linked from our site are beyond our control. We are not responsible for their content, policies, or practices.

Access & Usage Restrictions

For personal use only; no commercial use.
No modification, copying, or distribution without permission.
No framing, embedding, or use of meta tags without permission.
External links to our homepage are allowed only if respectful and non-derogatory.

Contact

Contact us via email only: [email protected]. Do not send passports or documents by post. Communication by email is considered legal and official.

Copyright

All website content is protected by international copyright laws. Unauthorized use may result in legal action.

Complaint Handling

Complaints may be submitted in writing or orally. We aim to respond promptly and resolve issues fairly. Email us at [email protected] with "COMPLAINT HANDLING POLICY" in the subject line.

Legal Jurisdiction

All disputes are subject to the jurisdiction of the courts of New Mexico, USA. Governing law is the state of New Mexico, USA.

Changes to Terms

Terms may change without prior notice due to legal, security, or operational reasons. Users are responsible for reviewing updated Terms.

Termination of Service

We may terminate service at any time, including ESTA and e-visa applications, and revoke access to any part of the website or services.

Last updated: December 28, 2025